Job Description

To oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner

Job Requirements

Live and share the IKEA values every day Secondary Education 3 to 5 years experience in a similar role Customer Focus Initiative Sales Driven Fluency in Written and spoken English

Job Responsibilities

Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction. Greets and welcomes customers on arrival at the store. Makes announcements and pages the person the visitors have asked to see. Ensures Customers bags are stored safely and security. Ensures all customers’ queries are attended to in a professional manner. Ensures Shopping tools and catalogues are available for the customers. Provides bags / trollies as appropriate. ??????? ???????Operational ???????Ensure all system procedures are adhered to as per policy / procedure. Suggests improved ways of working going forwards. Understands the impact of increasing sales with Shopping Tools. Briefs the Duty Manager on complaints that require management assistance