Job Description

· Manage large amounts of inbound and outbound calls in a timely manner · Follow communication “scripts” when handling different topics · Identify customers’ needs, clarify information, research every issue and provide solutions and/or

Job Requirements

Strong phone and verbal communication skills along with active listening · Customer focus and adaptability to different personality types · Ability to multi-task, set priorities and manage time effectively

Job Responsibilities

Seize opportunities to upsell products when they arise · Build sustainable relationships and engage customers by taking the extra mile · Keep records of all conversations in our call center database in a comprehensible way · Meet personal/team qualitative and quantitative targets