Job Description

Customer Service Agent We have opportunity for Call center agent for Social media department in Dubai, UAE with our Client E commerce company · Temporary job - 3 months · Salary: AED 4500 + 1000 AED (based on KPI Rating)

Job Requirements

Arabic speakers • Strong communication and written skills in both Arabic and English language • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively

Job Responsibilities

• Manage social media responses in a timely manner • Follow communication “scripts” when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Seize opportunities to up-sell products when they arise • Build sustainable relationships and engage customers on social media by taking the extra mile • Keep records of all conversations in our call center database in a comprehensible way • Meet personal/team qualitative and quantitative targets Desired Candidate Skills: