Job Description

High Level of Customer Service to be rendered to our customers and to be commercially aware and focus on the sales & Targets of the Business.

Job Requirements

An ability to implement creative and imaginative approaches and identify new options for service development. Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous Improvement. We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish

Job Responsibilities

Customer Service To achieve section budget set every month and on YTD by FM. To achieve section margin for the year. To be compared to the targets set for the section by FM. To ensure that we meet the MS results that has been derived at 90% TY.CSI results to be met that has been derived at – CSI target at 82% and CP at 35% Sales VS budget YTS -sales VS YTD, footfalls, ATV, conversion ratio, retail sq footage cat margin and contribution, DHS per sq. feet being generated Inventory Management Annual stock loss to be measured by the section stock loss – SA to have maximum control on stock loss by following SLAP. To ensure that the Stock take objective is achieved by adhering to the inventory management – SOP’s, 365 days of the year. Through effective communication, stock management systems and processes, ensure that your section has 100% on self-availability with correct merchandizing. Store Operations Execute the weekly bulletin on time and follow up against the requirements. Ensure that you participate in daily briefings and update yourself on business performance, new products, SOP’s and HR initiatives. Ensure that the SOP’s are being followed 100%