Job Description

About the BusinessAl Futtaim Finance (AFF), a Central Bank of UAE regulated entity, is a wholly owned subsidiary company of the Al-Futtaim Group, the leading business conglomerate of UAE AFS specializes in providing a range of innovative consumer finance products to customers across the UAEAbout the JobReports to General ManagerDepartment Al Futtaim Automotive LeasingLocation DubaiGrade GJob PurposeTo build and lead a team that provides the highest levels of customer service to AL Futtaim brands customers Working both inbound and outbound calls and dealing with all aspects of personal automotive leasingDescription* Build a specialist personal lease customer service team* Drive customer contact strategy during lease* Vehicle service reminders and bookings* End of lease* Salik and fine management* Ensure that all documentation and system accuracy is maintained and customer records are continuously updated after each contact* Write test scripts for new system release* Design and deliver system training to associates* Build SOPs bespoke to delivering the best personal leasing customer service* Build relationships with Al Futtaim auto brands and support leasing operations team during business buildJOB CONTEXT Define organizational policy and other factors that have a critical impact on the job* To carry out business practices that are ethical and in line with Al Futtaim policies* To develop a strong on-going relationships customers

Job Requirements

:Minimum Qualifications and Knowledge: * Bachelor's degree or equivalent* Over 3 years' experience in managing people in a customer service environmentJob-Specific Skills: PC literate

Job Responsibilities

To develop a strong on-going relationships customers Design and deliver system training to associates